are session payments refundable or transferrable?

Sessions are non-refundable and non-transferable.

if i need to cancel a session, how far in advance must I do that?

All cancellations and rescheduling requests must be made not less than twelve (12) hours in advance of the scheduled session, and 24-hour notice is greatly appreciated in non-emergent situations; otherwise the session is considered forfeited.

Notice of cancellation/need to reschedule can be made by text message or email to Bonnie via the contact information provided at time of sign-up.

can I reschedule sessions?

If the cancellation/rescheduling policy is met, sessions can be rescheduled for any available session slot within 30 calendar days of the date of purchase.

HOW do I make session/program payments?

Clients pay monthly, based on the number of times per week they schedule to train. The date for monthly payment can be chosen by the client (first month is then prorated as needed).

Auto-billing is not used; it is the client’s responsibility to make timely payment.

Payment methods, in order of preference, are cash, Venmo, or PayPal.